Can I ask questions?
Yes! For any courses you purchase, you can ask questions in the comment section of the lesson and your instructor will respond. In most cases, your question may have already been asked and answered, so be sure to check the comment section. If you are a Guild+ subscriber and have questions outside of the scope of the course, you can email Marc directly for personalized support
Can I subscribe to Guild+ without owning a course?
Yes! Over the years, we have had a lot of users say they simply want to watch the videos. Guild+ allows us to add a classic Guild course to the monthly rotation for subscribers to view. Courses are available for viewing for during each calendar month and will change on the 1st of each month so there’s always something new to explore. Check the schedule here. Please note: courses through Guild+ are not added to your permanent library but you can view them as many times as you like during the month. If you decide you want to add that course to your permanent library, Guild+ will give you 5% off the purchase!
What is included in my Guild+ subscription?
A Classic Guild Course Streamed Each Month (includes downloadable plans), Automatic 5% Discount on All Courses, Exclusive Vendor Discounts, Monthly Live Woodworking Demos, In-depth Interviews with Woodworking Experts, Our Weekly Watch Alongs, Private Moderated Forum Access and finally Personalized Support directly from Marc! You can find the full details and video explaining Guild+ here
How do I cancel my Guild+ subscription?
From My Account, go to the My Subscription tab and click cancel. You can also change the renewal option on this page as well.
Are the Guild courses I’ve purchased separately in my library permanently?
Yes, any course you purchase will be in your library and available to watch when you want as long as our website is running.
Can I buy the plans without the videos?
No. The drawings and measurements we offer are intended for use with the video series and are not available separately.
Can I build Guild course designs for profit?
Guild designs are intended for personal use as educational projects. You are free to build as many as you like for yourself. No one is going to stop you from selling one or two of these projects to friends and family, but please refrain from offering Guild projects as regular items in a store or as part of your business. If you want to sell the projects on an ongoing basis, you’ll need to contact each instructor directly to inquire about licensing.
Are Guild courses refundable?
Only Pre-Orders are refundable. If you purchase a complete course, we cannot provide a refund because the product is all digital.
Can I watch the Guild videos on my TV?
Yes! There are a number of ways to do this and it depends on what kind of hardware you have (ex. AppleTV, FireTV, Chomecast). Videos can be streamed directly to some TVs using Airplay. If your TV isn’t Airplay compatible you might look into an application called Plex. Plex is a video server that you install on a computer in your home. The videos you download from the Guild can be imported into Plex. From there, you’ll want to add the Plex app to your smart TV or set top box. Plex is available on nearly every platform. If you are a Guild member you can see what some of the other members are doing in these Facebook group conversations.
Can I watch live Guild Meetings or Guild+ Live Demos on my TV?
Yes! We use an unlisted YouTube live stream for all meetings. The link to the Youtube stream will be made available prior to the meeting (via email or post on the Guild website). You’ll need to have a YouTube account to save the video to a YouTube playlist to then access from your TV
Can a Guild Course be purchased as a gift?
Yes, simply purchase a Gift Certificate in the amount of the project and the gift certificate will be sent directly to your recipient via email.
Do you offer a student discount?
For courses, yes. For Guild+ subscriptions, no. We offer a student discount for middle and high school students with a valid student email. This discount also applies to shop teachers. These discounts are intended for personal use and not part of a shop class curriculum. Please email us through the Contact form and we can confirm your eligibility and send you the discount.
Do you offer a military discount?
For courses, yes. For Guild+ subscriptions, no. Click here for details.
How do I join the private Facebook Group?
Once you purchase a Guild+ subscription, head over to our private Facebook group and click request to join (note: this requires a Facebook account). Your Facebook name and the name you used to join the Guild must match in order to be verified. If you haven’t been added in 24 hours, please contact us using our Contact Form.
How do I change my profile avatar?
Avatars on the Guild site are generated from a free service called Gravatar. Simply create a free account, upload your photo, and not only will your avatar show up on our site, it will show up on just about any blog or WordPress site you leave a comment on.
Do you offer closed captions?
Yes, we do. Captioning is only available through streaming through the website (not the download).
What is SketchUp and how do I use the project Sketchup file?
SketchUp is a program used to sketch your projects in 3D. You can use the browser-based FREE version of SketchUp or purchase SketchUp Pro. We provide the SketchUp file as a courtesy for folks who want to modify the design but it’s not required to use SketchUp in order to complete our project courses. The supplied PDFs and videos will provide all the information needed.
Shipping Issues
If an order is returned to us for an incomplete, inaccurate or otherwise not deliverable address, customer will be responsible for additional shipping costs to have package shipped a second time.
Unfortunately, International shipments are always subject to import fees, duties, and taxes (which are levied once a shipment reaches the destination country). These charges must be borne by the recipient as we have no control over these charges and cannot predict what they might be.
Have a question not covered here? Contact Us!