Effective date: August 13, 2026
The Wood Whisperer Guild sells digital products, including individual Guild courses and Guild Stream subscriptions. Because our content is delivered digitally, our refund policy differs from one for physical products.
1. Guild Course Purchases
Guild course purchases are generally non-refundable.
When you purchase a released course, you receive immediate access to its video lessons and available course materials. Because this digital content cannot be returned, we do not normally provide refunds after access has been granted.
Pre-Orders
If you pre-order a course that has not yet been released, you may request a full refund at any time before the course is delivered to your Guild library.
Email info@thewoodwhisperer.com with your order number to request a pre-order refund.
Problems With a Course
If you cannot access a course you purchased, contact us. We will work with you to fix the problem.
If we cannot provide access to a course you paid for, we will refund the purchase.
We will also correct duplicate charges and other billing errors.
2. Guild Stream Subscriptions
Guild Stream is a recurring monthly or annual subscription.
Cancellation
You may cancel at any time by going to My Account > My Subscription > Cancel.
Cancelling stops future renewals. You will keep access through the end of the billing period you have already paid for.
We do not provide partial refunds for unused time remaining in a monthly or annual billing period.
Renewal Reminders
We send a reminder by email before your subscription renews.
If you believe you did not receive a renewal reminder, or you were charged for a renewal you did not intend, contact us at info@thewoodwhisperer.com.
If the renewal was recent and you have not used Guild Stream since the renewal, we may provide a refund at our discretion.
Failed Payments
If a renewal payment fails, we or our payment processor may retry the payment and may suspend Guild Stream access until payment succeeds.
3. Refunds and Cancellations
Guild courses and Guild Stream deliver digital content immediately after purchase. Because access is granted right away, course purchases are not refundable once the purchase is complete.
Pre-orders may be refunded at any time before the course is released.
Guild Stream may be cancelled at any time through My Account > My Subscription. Cancellation stops future renewals. We do not provide partial refunds for the remainder of a billing period you have already paid for.
If you were charged in error, charged twice, or cannot access something you paid for, contact us at mailto:info@thewoodwhisperer.com and we will make it right.
Customers in the European Union and the United Kingdom
If you are a consumer in the EU or the UK, you normally have 14 days to withdraw from a purchase of digital content. That right is lost once you have given express consent to immediate access and acknowledged that you lose the right of withdrawal.
At checkout we ask you to give that consent before your purchase is completed. By checking that box and completing your purchase, you request immediate access to the digital content and acknowledge that you lose your right of withdrawal.
If you do not want to give that consent, do not complete the purchase. Contact us at mailto:info@thewoodwhisperer.com instead.
Nothing in this section limits rights you have that cannot be waived under the law that applies to you.
4. Discounts and Gift Certificates
Gift certificates are generally non-refundable and cannot be redeemed for cash except where required by law.
Discounts cannot normally be applied after a purchase has been completed. If you made a recent purchase and forgot to apply an eligible discount, contact us and we will see if we can help.
If the price of a course changes after you purchase it, we do not refund the difference.
If we increase Guild Stream subscription pricing, existing subscribers will receive at least 30 days’ notice before the new price applies to their subscription.
5. Technical and Billing Problems
Please contact us if:
- You cannot access a course you purchased.
- A video does not play or a download does not work.
- Course materials are missing or unreadable.
- You were charged twice for the same purchase.
- Your account does not show a purchase you completed.
- You are having trouble accessing a Guild feature included with your purchase.
Many access and account problems can be fixed without a refund.
6. Requesting a Refund or Getting Help
Email info@thewoodwhisperer.com with your order number and a short description of the issue.
We aim to respond within two business days.
Approved refunds will be returned to the original payment method. Refunds typically appear within 10 business days, although your bank or card issuer may take longer to process them.
7. Your Legal Rights
Nothing in this policy limits any refund, cancellation, or withdrawal rights you have under applicable law.
For customers in countries that provide a withdrawal or cooling-off period for digital purchases, those rights will apply as required by law.
Where the law allows a withdrawal right to end when immediate access to digital content begins, we may ask you at checkout to consent to immediate access and acknowledge the effect this has on your withdrawal rights.
8. Unauthorized Charges and Chargebacks
If you believe someone used your payment method on our site without your permission, contact us as soon as possible so we can investigate.
If you have a billing or purchase problem, we ask that you contact us before filing a chargeback. We can often resolve billing issues more quickly ourselves.
We may temporarily restrict access associated with a payment while a chargeback or payment dispute is being investigated.
Contact
The Wood Whisperer, Inc.
2135 Mette Road
Wentzville, MO 63385
info@thewoodwhisperer.com